Frequently Asked Questions

Thank you for visiting our website! We value your privacy and are committed to protecting your personal information. Here’s a brief overview of our privacy policy:

Information We Collect: We collect personal information necessary to fulfill your orders and improve your shopping experience.
How We Use Your Information: We use your information to process orders and communicate with you about your purchases.
Data Security: We prioritize the security of your information and use industry-standard measures to protect it.
Disclosure: We do not share your personal information with third parties except as necessary to fulfill your orders or as required by law.

Welcome to our Puppet Sale! We’re excited to offer you great deals on our delightful puppets. Here’s a brief overview of our policy for sale items:

No Returns on Sale Items: All items purchased at a discounted price, including those bought during promotional sales or clearance events, are considered final sale. We do not accept returns, exchanges, or refunds for these items.
Notification: It is important to inspect your purchase upon receipt and notify us of any issues within [number] days of delivery.
Contact Us: If you have any questions about our return policy for sale items, please contact our customer service team at thestoryclosetinfo@gmail.com or 505-772-0734

We hope you enjoy your puppet purchase! If you have any questions or need assistance, our friendly customer service team is here to help.

Thank you for shopping at The Story Closet. Please review our shipping and handling policy for handmade items below:

Processing Time: Each handmade item is crafted with care. Please allow 2-4 days for in stock item processing before your order is shipped. During peak seasons or for custom orders, processing times may vary, and we will notify you accordingly.
Shipping Methods: We offer standard and expedited shipping options. The availability of shipping methods may vary depending on your location and the item purchased.
Shipping Costs: Shipping costs are calculated based on the weight of the package, shipping method selected, and your location. The shipping cost will be displayed during the checkout process before you complete your order.
Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your package using the provided tracking number.
International Shipping: We currently do offer international shipping. For international orders, please note that customs duties and taxes may apply upon delivery, and these charges are the responsibility of the recipient.
Delivery Times: Delivery times vary depending on the shipping method selected and your location. Estimated delivery times will be provided during the checkout process.
Handling of Delays: While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as weather delays or carrier issues may affect delivery times. We appreciate your patience in such situations.
Contact Us: If you have any questions about our shipping and handling policy, please contact our customer service team at thestoryclosetinfo@gmail.com or 505-772-0734

We recommend removeable rods for children 5 and under.  Children of all may want to snuggle with puppet and so having them removable is a good option.   Puppets with attached rods make moving the puppets arms even more precise and so could be a great option if this is important to you.

Just know that all puppets can be manipulated without using any rods. They only need your hands to make them move (except when you are not looking)!

We love creating unique puppets just for you or your company.  We have made puppets in many styles for television, film, theatre, schools, look alike character sand more. Whether it’s a special character, specific colors, or custom features, we’re here to make your vision a reality. Just send us a message to discuss collaboration, design, pricing, and timelines!

We are delighted to accommodate larger orders of wrist critters or puppets for a party. Feel free to call or email us with questions and timelines regarding this.

Choose from one of our exciting puppet-themed party packages, perfect for birthdays, special occasions, or just a fun gathering with friends and family.

A non-refundable deposit of 50% is required to secure your booking.
The remaining balance is due on the day of the party.
Changes to the package must be made at least one week in advance.
Prices vary depending on number of children and length of party.

Booking at least 2 weeks ahead is ideal to get the date and time you desire.  Shorter notice may be possible but also, may not.  Letting us know further in advance helps us get it all set up exactly to your choice of theme and activities.

We are based in Highland Park, Los Angeles, but we travel to your party destination location. We can accommodate the entire NELA area, and with special consideration, greater Los Angeles. The studio in Highland Park can accommodate small workshop groups, so if you wish to learn more, please inquire. Otherwise, your home/backyard, or, in some cases, rental spaces can be obtained. We have all kinds of party packages with different portable setups. Book a party, or come visit us for fun!

We are committed to providing an inclusive and accessible environment for all our guests. If you have any special needs regarding our workshops and puppet shows, please feel free to reach out with any questions. We are always here to help and to create a fun, entertaining environment for all!

Thank you for booking a puppet party or workshop with us! We understand that sometimes plans change. Here’s a brief overview of our cancellation policy:

Cancellation by Client:

Cancellations made more than 14 days before the scheduled show will receive a full refund of the deposit.
Cancellations made between 7 and 14 days before the show will receive a 50% refund of the deposit.
Cancellations made less than 7 days before the show are non-refundable.

Rescheduling:

If you need to reschedule, please contact us at least 7 days in advance. We’ll do our best to accommodate your new date.
Rescheduling within 7 days of the event may incur a rescheduling fee.

Cancellation by Us:

We will notify you as soon as possible and work with you to find a suitable alternative.

Inclement Weather:

In the case of inclement weather, we will do our best to find the best solution and reschedule if needed.

We strive to be as flexible and accommodating as possible. If you have any questions or need assistance with a cancellation or rescheduling, please contact us.

If you are attending a workshop at the studio, parking is limited to street parking. We are near the top of a hill in a residential area. There are spots available, but be aware that you may have to park nearby and walk a short distance to the studio.

We’re thrilled to have you at our events and encourage you to capture the special moments. Here’s a brief overview of our photography policy:

Feel free to take photos and videos during the event to capture your favorite moments.
Share your photos on social media and tag us! We love seeing your experiences.

We kindly ask that you schedule your visit in advance as our hours vary.

Visit our website and use the online booking form.
Call us at 505-772-0734 during business hours.
Email us at thestoryclosetinfo@gmail.com with your preferred date and time.

We’re excited to spark creativity with you using safe, non-toxic materials. Here’s a brief overview of our workshop policy:

We use only non-toxic, child-safe materials in our puppet making workshops.
Materials are selected to ensure a safe and enjoyable experience for participants of all ages.

Here’s a brief overview of our booking policy:

All workshops require advance booking to ensure we have enough materials and space for everyone.
You can book your spot online through our website, by phone, or by email.
From time to time, we offer scheduled workshops.  We can arrange a custom workshop.  Just let us know what you are interested, and we will see if it is possible.

If you are interested in private lessons and tutorials, we may provide you with personalized instruction tailored to your needs.

All private lessons and tutorials must be booked in advance.
You can schedule your session online through our website, by phone, or by email.

We are not offering these at this time.

Stay tuned!